Recently, I’ve been seeing several blog and forum posts criticizing Freelancer.Com. There is no question that some of the issues being discussed do exist, but as a former and still occasional user, I can tell you that I have found jobs and made money through Freelancer and have never been cheated out of one penny through their system.
My Personal Experiences with Freelancer: The Good and the Bad
When I joined Freelancer, it was GetAFreelancer, or “GAF”. I had my own set of complaints, but I have to say that most of those complaints have to do with issues surrounding the inability of North Americans to make a living from the wages presented by the buyers. I find it insulting when buyers post that they want EXCELLENT writing and research skills, perfect grammar, and “native-English” bidders only – then will pay no more than 50 cents to one dollar an article.
I gained important experience by writing for various buyers in different parts of the world, with a wide range of writing needs and points of view. When I first began, the only professional experience I had was a short story I had sold to my Sunday School paper as a teenager. Though I worked for a ridiculous amount for several months (never so low as one dollar), the experience I gained was worth the low pay.
A fantastic person living in India awarded me with my first project and then tortured me with numerous articles of varying requirements for SEO and specific styles. The worst were the bulk articles that focused on one topic. Within a month of my first project, I had written over one hundred articles on acne. Don’t even get me going about the cupcakes and coffee makers… I would find myself staring at my screen and wanting to pull out my hair — all for an average of $10 to $15 a day. Worth it? You bet.
I can now write reviews, blog posts, directory articles, web content, e-books, reports and press releases. Because I have diverse experience writing on several niche focuses, I can write on many topics without researching at all and I research faster with a more critical eye. I could write when I joined Freelancer, but I was properly trained by the buyers. Freelancer.Com gets kudos for that.
I have won higher paying jobs through Freelancer. Finding decent paying projects may be difficult, but it isn’t impossible. One key to GETTING the better pay is building up your ratings and reviews. When you are fresh, you have to start at the bottom. I started at $2 for an original article, but sometimes took less for bulk work. I don’t work for those wages anymore, but it is because I DID that I got my first decent paying job (through Freelancer!).
People do post scam projects on Freelancer.Com. This is not be confused with Freelancer.Com being a scam. When you read and bid on projects, you are responsible for the actions you take. The “open source” nature of Freelancer means there will be people who will exploit it. You can report them. I do.
I have not worked through Freelancer for a few months, but I have to admit their contact system needed work. Email response was slow. In order to make money, a company must keep its clients happy. I am making the hopeful assumption that Freelancer is addressing this PR issue.
I don’t care for the payment system. It needs work. The buyer must release the payment funds in order for Freelancer to credit your account with the money. Once the buyer does this, you can request payment from Freelancer. The system is a smart one – buyers AND freelancers are protected this way… The problem? Even when buyers have paid, you will have to wait to be paid. Your first request for a payment will result in 2 weeks of waiting for your Paypal to be credited. If you withdraw from Paypal to your bank, you generally have to wait a few days for it to clear. After the initial payment, project pay will be faster, though how fast it is depends on which day of the week you make a request. I hope they improve on this in the near future.
I wish to stress: Freelancer.com will not steal your money. They pay.
Buyers Who Do Not Want to Pay
Some freelancers have had issues with buyers who refused to pay after receiving a finished project. This happens for two reasons: dishonest buyers and poor work.
Protect Yourself from Dishonest Buyers
Buyers have been known to insist on an original sample from each project bidder, and then close down the project and use the samples. It happens. Not every buyer who requires a sample is planning to steal your work. Sometimes their needs are very specific and a sample based on their topic lets them know if you are the right “fit”. Use discretion when bidding. Most highly rated buyers who ask for a sample will either claim zero rights to your sample or purchase it as part of the project.
Buyers have been known to convince providers to take the project off of Freelancer. Some buyers who insist on paying through Paypal are planning to rip off your work and not pay you at all. When you accept a project and then do your correspondence off of Freelancer, you are increasing your risk of being cheated.
I avoided a problem by going through the Freelance payment system for the first few projects from a buyer. Once I was comfortable, I was fine with going through Paypal. Depending on the type of project they have posted, it is (or used to be) acceptable for the buyer to pay you via Paypal or another off-site alternative. The buyer pays a bigger price for the post, but makes it possible for the freelancer to receive payment (usually Paypal) without paying a commission. The rules for taking payments have changed over the last several months. Be sure to check the guidelines to determine what is acceptable for project postings.
Be prepared: Look for buyers with a decent amount of feedback for the number of projects they have listed. Read reviews from freelancers.
If you are not familiar with a buyer, do all of your correspondence through the site. Use the emailing system for submitting projects. Rather than sending your finished project via your personal email, submit your work as an attachment through the Freelancer mail system. If the buyer claims your work was shoddy or that you did not submit your work at all, this makes it possible for Freelancer to take your side in a complaint. Just remember that most buyers are not out to get you.
Bad work*
*this is not quoted or paraphrased. It represents a sample of what a dissatisfied buyer might post in a feedback.
Provider Feedback:
Her work was not equal with the sample she sent me. I awarded her the project because I was impressed with her sample, but I don’t believe she wrote the sample. Five of the articles she submitted were stolen from the web (I told her I run articles through Copyscape, but I guess she didn’t believe me) and the other five were filled with grammar and spelling errors. This situation has been resolved through Freelancer. I have paid her for five of the articles but will never hire her again.
Buyers do not want to pay for poor or incomplete work.
I have not experienced the numerous other freelancing jobs available on Freelancer.Com, but when you check it out, be sure to note that although there are numerous “newbie” freelancers, there are many long-term providers there as well.
